-See below for information on reporting bugs not listed here.
-
-@node Contacting the Author, , Known bugs, Bugs
-@section Contacting the Author
-
-The author can be contacted at e-mail address
-@ifinfo
-<blp@@gnu.org>.
-@end ifinfo
-@iftex
-@code{<blp@@gnu.org>}.
-@end iftex
-
-PSPP bug reports should be sent to
-@ifinfo
-<bug-gnu-pspp@@gnu.org>.
-@end ifinfo
-@iftex
-@code{<bug-gnu-pspp@@gnu.org>}.
-@end iftex
-@setfilename ignored
+Here is one example of a bug report that includes all of the elements above:
+
+@cartouche
+@example
+When I run PSPP 0.8.4 on my GNU/Linux system, executing the following
+syntax:
+
+ DATA LIST FREE /x *.
+ BEGIN DATA.
+ 1 2 3
+ END DATA.
+ LIST.
+
+results in:
+
+ 4
+ 5
+ 6
+
+but I think the output should be:
+
+ 1
+ 2
+ 3
+@end example
+@end cartouche
+
+The following bug report, on the other hand, does not provide enough
+information for PSPP developers to understand the problem. This means
+that the developers cannot identify or fix the problem without
+additional rounds of questions, which is more work for both the
+reporter and the developer:
+
+@cartouche
+@example
+I downloaded the latest version of PSPP and entered a sequence of numbers,
+but when I analyse them it gives the wrong output.
+@end example
+@end cartouche
+
+@pspp{} developers value all users' feedback, but cannot promise
+an immediate response. The bug reporting is not a consultancy or
+support service, although you can make private arrangements for such
+services. Since @pspp{} is free software, consultants have access to
+the information they need to provide such support.
+
+For general enquiries or help, please use the
+@uref{http://lists.gnu.org/mailman/listinfo/pspp-users, pspp-users
+mailing list} instead of the bug mailing list or bug tracker.
+
+The PSPP bug tracker and bug reporting mailing list are public. To
+privately report a security vulnerability in GNU PSPP, please send
+your report to the closed mailing list @email{pspp-security@@gnu.org}.
+The PSPP developers will help you assess your report and fix problems
+prior to public disclosure.