-See below for information on reporting bugs not listed here.
-
-@node Contacting the Author, , Known bugs, Bugs
-@section Contacting the Author
-
-The author can be contacted at e-mail address
-@ifinfo
-<blp@@gnu.org>.
-@end ifinfo
-@iftex
-@code{<blp@@gnu.org>}.
-@end iftex
-
-PSPP bug reports should be sent to
-@ifinfo
-<bug-gnu-pspp@@gnu.org>.
-@end ifinfo
-@iftex
-@code{<bug-gnu-pspp@@gnu.org>}.
-@end iftex
-@setfilename ignored
+Conversely, the following is a useless bug report:
+
+@example
+I downloaded the latest version of PSPP and entered a sequence of numbers,
+but when I analyse them it gives the wrong output.
+@end example
+@noindent In that example, it is impossible to reproduce, and there is no indication
+of why the reporter thought what he saw was wrong.
+
+Note that the purpose of bug reports is to help improve the quality of @pspp{}
+for the benefit of all users.
+It is not a consultancy or support service. If that is what you want, you are welcome to make
+private arrangements. Since @pspp{} is free software, consultants have access to
+the information they need to provide such support.
+The @pspp{} developers appreciate all users' feedback, but cannot promise an immediate response.
+
+Please do not use the bug reporting address for general enquiries or to seek
+help in using, installing or running the program.
+For that, use the pspp-users mailing list mentioned above.
+